When are we open?
Our timetable is found on our website and Facebook page. Our timetable is subject to change, but any changes will be posted to Facebook and our website updated as fast as possible.

I can’t book for my session
Our booking system cuts off 2 hours before the session is due to start. If you’d still like to attend, call the rink and we will tell you if there is any availability. It could also mean that this session is full.

The money has left my bank but I have an email that says my skating session is cancelled
This is a technical glitch. It just means that the system refreshed midway through your booking and created another session. If in doubt, feel free to call the rink to double check

Can I move my booking?
We are happy to move any bookings you have with us and there isn’t a limit to how many times we are able to move the booking. However, you must get in touch with us before the session that you are supposed to be on ends in order to move the booking.

Add-On’s (skate hire & skate aids)
Due to how the booking system is set up, if you need skate hire or skate aids you will need to book the people using these in a different booking than those who do not require them. This is due to the booking system not allowing you to specify how many of each that are needed, and will add on these as if everyone requires them.

Booking
We are now only taking online bookings; we cannot take them over the phone or on Facebook. This is so everything is ready to go for your session, so that the staff can get you on the ice as fast as possible.

How do I learn to skate
Our group lessons are called Skate UK. This is available to book online. You can also get in contact with one of our coaches for private tutoring. For safeguarding reasons, adults cannot go on for their children’s lessons.

Skate UK group lessons (how its coached & coaches chosen)
When booking on for Skate UK Lessons, you need to select ‘Skating Only (no coach)’ as the provider. Coaches are organised prior to the lessons being run and selecting a different coach doesn’t mean you’ll get them.

Private Lessons
Booking in with a coach on our booking system doesn’t mean you will be booking in for a lesson, you need to get in touch with the coach and organise it personally with them before booking onto our sessions.

Providers
If you don’t have a lesson with a coach, please don’t select them as a provider as this takes away spaces from those who do have lessons with coaches.

Spectators
Spectators must also be booked online so we can guarantee there will be room inside the building to watch your child. It is the lowest price we are able to put on our booking system and it ensures we do not go over our capacity numbers due to COVID-19. You may have to go through the booking system twice to add a spectator to your session.

Do you do skate sharpening?
Unfortunately, this isn’t something we can offer at this time. The skate hire desk will be able to provide a phone number for someone who does local to Grimsby.

What is the size range for ice skates?
Our smallest size is an infant 4, and our largest is a size 15. However they are subject to availability and we cannot guarantee either hockey or figure skates.

Can my child attend this session
Children are welcome to any of our public or disco sessions. Under 13’s must be accompanied by an adult in the building.