Do I have to book?
Yes. It is necessary to book in advance before your session. We can only take online bookings through our booking system and cannot reserve you a space via phone or social media. Walk-ins cannot be guaranteed a space.
How do I get there?
Follow the leisure centre/auditorium building all the way to the back, and you should see the yellow fencing around our snow pit. The doors are right next to that!
Do you offer skate sharpening?
Unfortunately, this isn’t something we can offer at this time. The skate hire desk will be able to provide a phone number for someone who does local to Grimsby, about 5 minutes away from the rink.
Where can I park?
We have a huge car park right outside our front entrance, and it’s completely free!
Can I bring my dog?
We only allow service animals inside the building.
What do I do if I have left my belongings at the rink?
We hold all lost property found for up to 30 days. Please get in touch and find out if we still have your things!
The money has left my bank but I have an email that says my skating session is canceled!
This is a technical glitch. It just means that the system refreshed midway through your booking and created another session. If in doubt, feel free to call the rink to double-check that you are still booked.
Do I need to print my invoice? What do you need from me when I come in?
Nope! Just give our staff the name you have booked under.
Refunds and cancellations
Sorry things didn’t go as planned, for all refunds please contact email@example.com. A small cancellation fee is taken from the refund to cover the cost of doing this.
Can I move my booking?
You are now able to move your own booking through our booking site before your session begins. We are happy to move any bookings you have with us. However, we cannot move a booking for a session that has already ended.
Does selecting a coach mean they’ll assist me on the ice/Can I book a coach online?
No, you will need to contact a coach directly and arrange for a lesson with them personally.
Can my child attend this session?
Children are welcome to any of our public or family disco sessions. Under 13’s must be accompanied by an adult in the building. Our Saturday night disco is reserved for 13+ or competent skaters.
What is the size range for ice skates?
Our smallest size is an infant 4, and our largest is a size 15. However, all sizes are subject to availability and we cannot guarantee either hockey or figure skates.
What time should I arrive to my session?
We ask that you do not enter the building any more than 15 minutes before your session.
What equipment do you have to help me skate?
We have penguins and polar bears (skate aids in two sizes). They are subject to availability and will vary depending on the skater’s height. Both can be hired at skate hire for £5 each.
What types of ice skates do you offer?
We offer both figure skates and hockey skates, but these are subject to availability.
Do you allow wheelchairs on the ice?
Yes, we can only allow manual wheelchairs on our ice at this time. There may be a slight step down onto our ice, but our staff will always be happy to assist you. Please be aware that we currently have no disabled facilities in the ice rink, but our neighbours at the leisure centre do and are happy for you to use them!
Do you have lockers?
Our lockers are £1 each, or £2 if you would like to charge your phone. Both options are non-refundable.
Can I wear shoes on the ice?
The use of shoes on our sessions is strictly prohibited.Suitable footwear with a rubber sole and good grip may be worn by parents on our age 0-5 lessons, ‘Skate Tots’ only. Canvas shoes, trainers, pumps, UGG style boots and heels are not allowed.
Can I book an Artistic/Patch Ice session?
This session is for our figure skaters. You need to be working on Skate UK level Bronze to qualify for this session.