When are we open?
Our timetable is found on our website and Facebook page. Our timetable is subject to private parties and hockey matches. Please note you need to book to be guaranteed a space.
I can’t book for my session
Our booking system cuts off 2 hours before the session is due to start. If it’s before 2 hours before the start of the session and you can’t book at a certain time it could also mean that this session is full, or privately hired out. If you want to make sure or check availability give us a call at 01472 476029 during timetabled hours and we can let you know.
Refunds and cancellations
Sorry things didn’t go as planned, for all refunds please contact anna@grimsbyicerink.com. A small cancellation fee is taken from the refund to cover the cost of doing this. For example, a £14.00 booking would be refunded at £13.60. If you have cancelled your own booking, this does not mean you automatically get a refund.
The money has left my bank but I have an email that says my skating session is cancelled
This is usually a technical glitch. It just means that the system refreshed midway through your booking and created another session. If in doubt, feel free to call the rink to double check.
Can I move my booking?
You are now able to move your own booking through our booking site before your session begins. We are happy to move any bookings you have with us and there isn’t a limit to how many times we are able to move the booking. However, you must get in touch with us before the session that you are supposed to be on ends in order to move the booking.
Add-On’s (skate hire & skate aids)
Whilst creating ad-ons, you can only select them for all skaters you are currently booking for. If one skater has their own ice-skates, you will need to create a separate booking for them to accommodate this. If half of your group needs a polar bear, you will also need to split your booking into two.
Booking
We are now only taking online bookings; we cannot take them over the phone or on Facebook/Instagram. This is so everything is ready to go for your session, so that the staff can get you on the ice as fast as possible, as well as ensuring that you are guaranteed a place and we will not have to turn you away if it is full.
How do I learn to skate?
Our group lessons are called Skate UK. This is available to book online. You can also get in contact with one of our coaches for private tutoring. For safeguarding reasons, adults cannot go on for their children’s lessons in Skate UK, but are welcome to on a private lesson.
Skate UK group lessons (how its coached & coaches chosen)
When booking on for Skate UK Lessons, you need to select ‘Skating Only (no coach)’ as the provider. Coaches are organized prior to the lessons being run and selecting a different coach doesn’t guarantee they’ll be coaching that session.
Private Lessons/Providers
Selecting a coach on our booking system doesn’t mean you will be booking in for a lesson, you need to get in touch with the coach and organize it through the coaches before booking onto our sessions. Their contact information is on our booking site if you click “read more” under their pictures.
Spectators
Spectators must also be booked online so we can guarantee there will be room inside the building to watch the skaters in your party. It is the lowest price we are able to put on our booking system and it ensures we do not go over our capacity numbers. You may have to go through the booking system twice to add a spectator to your session.
Do you do skate sharpening?
Unfortunately, this isn’t something we can offer at this time. The skate hire desk will be able to provide a phone number for someone who does local to Grimsby, about 5 minutes away from the rink.
What is the size range for ice skates?
Our smallest size is an infant 4, and our largest is a size 15. However, all sizes are subject to availability and we cannot guarantee either hockey or figure skates.
Can my child attend this session?
Children are welcome to any of our public or family disco sessions. Under 13’s must be accompanied by an adult in the building. Our Saturday night disco is reserved for 13+ or competent skaters as skate aids are not allowed on this session.
Private Hire/Parties
Our parties are extremely popular, meaning we are usually fully booked for up to 6 months, especially during winter. Please email anna@grimsbyicerink.com to arrange your party.
Can I book an Artistic/Patch Ice session?
This session is for our figure skaters. You need to be working on Skate UK level Bronze to qualify for this session.